If you have a question for Facebook, you might wonder how to contact customer service. While you can call Facebook’s customer service, you can’t expect a quick response. You can, however, write a support request. This will get your concern in front of someone who is likely to be more knowledgeable and experienced. If you’re still not satisfied with your response from Facebook, try using the community help boards to seek additional help.
While Facebook does not offer live customer support, they do have a helpful help page and online support forms that you can fill out. If you use the wrong form, however, it can take a while to process your request, and if it’s sent to the wrong person, it can even be ignored. Facebook’s lack of live customer service has left many frustrated and wishing they could speak with a representative. Moreover, many Facebook users feel that Facebook’s customer service representatives are inconsistent in how they respond to their inquiries and impose their rules.
Another way to contact Facebook customer service is to post your question on its page. If you’ve posted something to Facebook, you can mention it via Twitter or Instagram. If you’re using Twitter, you can also include the @Facebook account in the tweet. If you get enough traction, your post will likely be seen. Another way to reach Facebook customer support is by posting on Instagram, though it’s best to mention the company’s official page, rather than tagging it with your name.